Module 01

Welcome to
NobleCare

Who We Are, Our Mission & Values

What You'll Learn

Learning Objectives

Describe NobleCare's mission, vision, and core values
Identify the organizational structure and your direct line of supervision
Explain the range of services NobleCare provides and your role within them
State the agency's compliance obligations and what they mean for your daily work
Identify the Administrator and how to reach on-call support

About NobleCare

Who We Are

NobleCare Home Health is a locally owned, RN-founded home health agency serving Central Ohio. Founded by Sahur Aser, RN BSN — a registered nurse who saw how agencies treat caregivers and knew it could be better.

Service Area

Franklin, Delaware, Licking, Fairfield, Pickaway, Union & Madison Counties

Contact

(740) 262-9845
hello@noblecareohio.com
noblecareohio.com

Our Mission

"To honor the dignity of every person by delivering compassionate, consistent, professional care in the comfort of home."

Every action you take as a NobleCare employee either strengthens or weakens that mission.

What We Stand For

Core Values — CARES

C

Compassion

Meet every patient where they are, emotionally and physically. Not just tasks on a checklist — genuine human connection.

A

Accountability

Own your actions and report honestly. When you make a mistake, say so. We fix problems — we can't fix dishonesty.

R

Respect

Treat every patient, family member, and colleague with dignity. Regardless of diagnosis, background, or behavior.

E

Excellence

Do your job to the highest standard, every visit. Not just when someone is watching. The standard is the standard.

S

Safety

Protect patients and yourself. When in doubt, ask. Never guess on safety — call the office.

Living the Values

Compassion in Practice

Compassion is not a feeling. It's a choice you make in how you show up for every patient.

✓ What Compassion Looks Like

Learning their preferred name and using it
Asking how they slept before starting tasks
Slowing down for a patient who moves slowly
Listening when they tell the same story again
Noticing when they seem sad and asking about it
Treating their home with respect — it's THEIR home
Saying goodbye warmly, not rushing out

✗ What It Does NOT Look Like

Rushing through tasks to finish early
Being on your phone while the patient talks
Treating the visit as just a job to get through
Ignoring a patient's emotional needs
Talking about yourself instead of listening
Leaving without checking they're comfortable

The NobleCare Difference

The Caregiver IS the Service

When a family calls NobleCare, they're not hiring a company.
They're hiring you.

You are the person who walks through their door.
You are the face they see every day.
You are the voice their loved one hears.
You are the hands that help them.

What We Do

Services We Provide

Companion Care — conversation, activities, supervision, errands
Personal Care — bathing, grooming, dressing, toileting, mobility
Homemaker — housekeeping, laundry, meal prep, shopping
Respite Care — relief for family caregivers

Transportation — appointments, pharmacy, groceries
Medication Reminders — verbal cues ONLY
Overnight Care — evening and night shifts
Live-In Care — 24-hour caregiver presence

Coming Soon: Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy

Your Team

Organizational Structure

NobleCare is a small, owner-operated agency. You have direct access to the person who runs the company.

Sahur Aser, RN BSN

Owner · Administrator · RN Supervisor · Compliance Officer

Care Coordinator / Office Manager (when hired)
All Caregivers — Companion, PCA, HHA (that's you)
Independent Contractors (licensed professionals)

Never provide any service not on your assigned Care Plan without supervisor approval first.

Your Earning Path

4-Tier Pay System

Advance based on documented performance — not favoritism, not tenure alone.

1

New Caregiver

Starting rate — 90-day proving period

$14–16/hr

2

Caregiver

Passed 90-day review — reliable, great feedback

$16–18/hr

3

Senior Caregiver

6-12 months excellence — mentors new hires

$18–20/hr

4

Lead Caregiver

12+ months — certified, trains staff, team leader

$20–22/hr

Advancement Criteria

How You Move Up

Tier 1 → Tier 2 (90-Day Review)

Zero no-call/no-shows
No more than 2 unexcused absences
On time to 90%+ of shifts
All Daily Visit Logs completed same-day
Positive patient/family feedback
Passed skills competency by RN Supervisor

Tier 2 → Tier 3 (6-12 Month Review)

All Tier 2 criteria maintained
Handles 2+ different patient types
Patients specifically request you by name
Willing to mentor new hires
Completed at least 1 voluntary training

We Invest in You

CNA/STNA Certification Program

NobleCare pays for your CNA/STNA certification — up to $1,500 — for Tier 2+ caregivers.

Express interest to your supervisor
NobleCare pays for the training program
You commit to 12 months of continued employment
Complete the program and pass the state exam
Move up the tier ladder with higher pay

No other agency in Central Ohio is offering this at this stage.

Our Commitment

What NobleCare Promises You

Fair pay, on time, every time. No payroll errors. No delayed checks.
A clear path to earn more. Four tiers. Documented criteria. Transparent.
Consistent patients and predictable schedules. Published weekly. No chaos.
An owner who knows your name. Weekly check-ins. You're not invisible.
Protection if a patient mistreats you. We address it. Never "just deal with it."
Investment in your growth. Training, certification, career conversations.
Respect. Always. You are a professional. We treat you like one.

The Standard

What We Expect From You

Show up on time, every time. Patients depend on you. Non-negotiable.
Communicate. Running late — call. Need help — ask. Concern — speak up.
Document every visit. Daily Visit Log, same day. It's mandatory and it protects you.
Follow the Care Plan. Don't freelance. If it should change, tell your supervisor.
Treat patients with dignity. Every single one. Even on your worst day.
Protect patient privacy. HIPAA violations are terminable and potentially criminal.
Be honest. About hours, concerns, and mistakes. We fix problems.

Regulatory Context

Ohio Licensure — What It Means for You

NobleCare operates under a license from the Ohio Department of Health (ODH). This means we can be inspected without advance notice at any time.

What Surveyors Do

Arrive unannounced — no warning
Review patient records and documentation
Inspect personnel files and credentials
Interview YOU about how you provide care
Verify policies match actual practice

What This Means Daily

Documentation always complete and accurate
Care Plan followed precisely
Infection control practiced consistently
Patient treated with dignity — always
Your credentials and training current

Always conduct yourself as though a surveyor is present. Because one day, one will be.

Support

24/7 On-Call Support

You are never alone. NobleCare provides 24/7 on-call coverage for every caregiver.

Business Hours

(740) 262-9845

hello@noblecareohio.com
Response within 2 hours

After Hours / Emergencies

(740) 262-9845

Voicemail routes to on-call
Urgent callback within 30 min

When to Call

Patient emergency (after 911 if needed)
Condition change that concerns you
Safety issue in the home
Anything that doesn't feel right — trust your instincts

What Would You Do?

Scenario

Situation

Maria is a newly hired companion caregiver. On her first shift, the patient's adult daughter says: "Can you help Mom take her medication? I'll leave it out on the counter."

A) Help the patient take the medication — it's just a pill
B) Refuse and say "That's not my job"
C) Politely explain it's outside her scope, offer a verbal reminder, and call the office
D) Ignore the request and hope it doesn't come up again

✓ Correct Answer: C

Communicate Boundaries Professionally

"I can remind her it's time for her medication, but she'll need to take it herself. I'll call the office to discuss options if medication help is needed."

Then Maria calls the office to document the request.

Why This Matters

Scope violations are the #1 cause of caregiver discipline
Medication errors can seriously harm or kill a patient
Calm, professional communication protects everyone
Calling the office creates a record and gets the patient proper help

What Would You Do?

Scenario

Situation

It's 2:00 AM on an overnight shift. Your patient falls in the bathroom. They're conscious but complaining of severe hip pain and cannot stand up.

A) Help them stand up and walk to bed
B) Call 911, then call NobleCare on-call
C) Wait until morning and report it at shift change
D) Call the patient's daughter to come help

✓ Correct Answer: B

Call 911 First, Then NobleCare On-Call

Why the Others Are Wrong

A — Moving them could cause serious additional injury. Severe hip pain after a fall = possible fracture.
C — Waiting delays critical medical care. A hip fracture is a medical emergency.
D — The daughter is not trained to assess injuries. 911 is always first.

Correct Sequence

Stay with patient — keep calm and still
Call 911 — report fall and hip pain
Call NobleCare on-call: (740) 262-9845
Call family/emergency contact
Complete Incident Report within 24 hours

Review

Knowledge Check

1. What is NobleCare's primary mission?

To honor the dignity of every person through compassionate care at home

2. A family asks you to do something outside the Care Plan. What do you do?

Contact your supervisor BEFORE performing the task

3. What does ODH licensure mean for your daily work?

We can be inspected without notice — always be survey-ready

4. Patient emergency at 2 AM — what's the first call?

911 (if life-threatening), then NobleCare on-call

5. What does the "C" in CARES stand for?

Compassion — meeting every patient where they are

Module 01 Complete